Made for you.
Supported by us.

Checkout remains closed during launch preparation. These are the intended policies for purchases when ordering opens.

Damaged, defective or incorrect items

Email wakemarksupport@gmail.com with your order reference, a description and clear photos as soon as you notice a problem, preferably within 14 days of delivery. We will investigate and arrange an appropriate replacement or refund for a confirmed manufacturing or fulfillment error. Please contact us before sending anything back.

Personalized items and sizing

Each item is made for your chosen design. We do not offer change-of-mind returns or exchanges for a size, color, spelling or artwork choice you approved. Please check the size guide and your design carefully before payment. This does not limit rights that apply by law.

Changes and cancellations

Contact us immediately with your order reference. We will try to help before production begins, but cannot guarantee a change or cancellation once an order has entered production.

Address or delivery issues

Check your delivery address before payment. An incorrect address or an unclaimed package may require an additional shipping payment. Tell us promptly if tracking shows a problem or the expected delivery date has passed.

Refunds

Approved refunds go back to the original payment method. Your bank determines when the credit appears. We will email you an update.